Return & Refund Policy
Thank you for shopping at CBS Piston Rrings. We aim to ensure your satisfaction with every purchase. If you are not fully happy with your order, please review the following return and refund guidelines to understand how to request a return or refund.
1. Eligibility for Returns
To qualify for a return, your item must meet these conditions:
- Requested within 30 days of delivery (confirmed via tracking information).
- In its original, unused condition: no signs of wear, damage, or installation (e.g., piston rings must remain in unopened original packaging with all labels intact).
- Accompanied by the original order number, proof of purchase (e.g., order confirmation email), and a clear reason for return.
- Items excluded from returns: Custom-made parts, used automotive components, or items damaged due to improper installation/use.
2. How to Request a Return
Follow these steps to start a return:
- Send an email to info@208.85.21.45 with the subject line: “Return Request – [Your Order Number]”.
- Include in the email:
- Your full name, shipping address, and contact number.
- Order number and date of purchase.
- Photos/videos of the item (to confirm its unused/original condition).
- Detailed reason for return (e.g., “wrong item received”, “changed mind”).
- Our support team will respond within 2 business days with a Return Authorization (RA) Number and a pre-paid shipping label (for eligible returns).
- Package the item securely, attach the RA Number to the package, and ship it to the address provided in our response.
3. Refund Process & Timing
Once we receive and inspect your returned item (typically within 3-5 business days of delivery to our warehouse):
- If approved: We will initiate a refund to your original payment method.
- Refund timing: Depending on your payment provider, funds may take 5-10 business days to appear in your account.
- Deductions (if applicable): We do not charge restocking fees for eligible returns, but we reserve the right to deduct shipping costs if the return is due to “changed mind” (not our error).
4. Exceptions & Special Cases
- Damaged/Defective Items: If you receive a damaged or defective item, notify us within 7 days of delivery. Provide photos/videos of the damage, and we will either send a free replacement or issue a full refund.
- Wrong Item Shipped: If we sent the incorrect item, we will send the correct item at no extra charge, or process a full refund upon request.
- International Returns: For orders shipped outside China, return shipping costs are the buyer’s responsibility. Customs duties/taxes paid are non-refundable (we recommend checking local customs policies before returning).
5. Contact Us
If you have questions about returns or refunds, please reach out to our support team:
- Email: info@208.85.21.45
- Phone: +86 18971460379
- Response Time: 1-2 business days
We strive to resolve all return/refund requests fairly and efficiently. Thank you for your understanding!
Company: Wuhan Yingqiao Core Boshi Auto Part Co. Ltd
Address: Fucheng Science Park, Wuhan, China.